Terms of Service

VetNeeds is a trading name of [Registered business name] (RC [RC number]), [Registered business address]. Contact: support@jvigor.com.ng, +234 800 000 0000.

By placing an order you agree to these terms and to our Privacy Policy.

You need an account to check out. Keep your password confidential — you are responsible for activity under your account. Tell us immediately if you think someone else has access to it. Give us accurate delivery details; we are not responsible for orders that fail because the address or phone number was wrong.

We may suspend accounts used for fraud or abuse.

• All prices are in Nigerian Naira (₦). VAT is shown on your order summary — depending on the product, it is either included in the price or added at checkout, and the breakdown always says which.
• Some products are sold per kilogram and others per piece. The unit is shown on the product and carried through to your order.
• Product images are for illustration. Packaging and appearance may vary.
• Prices and availability can change at any time before you place your order.
• If a product is listed at an obviously incorrect price, we may cancel the order and refund you in full rather than fulfil it.

Placing an order is an offer to buy, not a completed sale. The contract forms when we confirm your order after payment is verified. Until then we may decline it — for example if the item is out of stock or we cannot verify the payment.

Discount codes are subject to their own conditions and may be limited by expiry date, minimum spend, or number of uses. We recalculate every discount on our own systems when the order is created.

Payments are processed by Paystack. Card and bank details are entered on Paystack's pages and never reach us. Your order is only confirmed once Paystack tells us the payment succeeded.

We deliver within Nigeria. Delivery fees are shown at checkout before you pay. Typical delivery takes [X–Y working days], but this is an estimate and not a guarantee — delays outside our control can happen.

Risk in the goods passes to you on delivery.

If something arrives damaged, faulty or not what you ordered, contact us within [X] days of delivery and we will arrange a replacement or refund.

For hygiene and safety reasons we cannot accept returns of opened feed, food or perishable products unless they are faulty. Unopened items in their original packaging can be returned within [X] days.

Refunds go back to the payment method you used. Contact us at support@jvigor.com.ng to start a return.

If you post a review, it must be your honest experience and must not be unlawful, misleading, offensive, or infringe anyone's rights. We may remove reviews that breach this. By posting, you allow us to display your review on the shop.

Feed and pet-care information on this site is general guidance only. It is not veterinary advice. Always follow the manufacturer's feeding instructions, and consult a qualified veterinarian about the health of your animals.

We take responsibility for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not liable for indirect or consequential loss, or for loss caused by events outside our reasonable control.

Nothing in these terms limits liability that cannot be limited by law, including your statutory rights as a consumer under Nigerian law.

We may update these terms; the date at the top of this page shows when they last changed. The terms in force when you place an order are the ones that apply to it.

These terms are governed by the laws of the Federal Republic of Nigeria, and disputes are subject to the jurisdiction of the Nigerian courts.