Privacy Policy

VetNeeds is a trading name of [Registered business name] (RC [RC number]), [Registered business address]. We sell poultry feed, pet food and farm and pet accessories in Nigeria.

We are the data controller for the personal data described here. If you have questions or want to exercise any right below, contact support@jvigor.com.ng.

Account information. Your email address, and your name and phone number if you provide them. Your password is handled by our authentication provider and is stored only as a cryptographic hash — we never see it.

Order information. Delivery address, contact name, email and phone number, the items and quantities you bought, prices and VAT at the time of purchase, any delivery notes you write, and the order's status history.

Payment information. Card and bank details are collected and processed by Paystack on their own pages. They never pass through VetNeeds's systems and we never store them. We keep only the payment reference and whether the payment succeeded.

Things you choose to add. Product reviews (rating, title, comment), wishlist items, newsletter subscriptions (email address), and messages you send us through the contact form (name, email, phone, subject, message).

Technical data. Cookies needed to keep you signed in and to remember your cart, plus server logs.

• To perform our contract with you — creating your account, taking payment, fulfilling and delivering orders, and handling returns.
• With your consent — newsletter marketing. You can withdraw this at any time; every email includes an unsubscribe link.
• For our legitimate interests — answering support messages, preventing fraud and abuse, and keeping the shop working.
• To comply with the law — keeping tax and accounting records of sales.

We do not sell your personal data, and we do not use it to make automated decisions that produce legal effects about you.

We share data only with providers who help us run the shop:

• Paystack — payment processing. They receive your email and order amount, and collect payment details directly from you.
• Supabase — database, authentication and hosting for the data described above.
• Delivery partners — the name, address and phone number needed to deliver your order.
• Email providers — to send order confirmations and, if you have subscribed, newsletters.

Some of these providers store data outside Nigeria. Where that happens we rely on their contractual data-protection commitments. We may also disclose data where the law requires it.

• Order records — kept for as long as tax and accounting law requires, even if you close your account.
• Account data — until you ask us to delete your account.
• Newsletter subscriptions — until you unsubscribe.
• Contact messages — kept while we handle your query and for a reasonable period afterwards.

Under the Nigeria Data Protection Act you have the right to access a copy of your data, to have inaccurate data corrected, to ask for deletion, to object to or restrict certain processing, to receive your data in a portable format, and to withdraw consent at any time.

To exercise any of these, email support@jvigor.com.ng. We will respond within the timeframe the law allows. If you are not satisfied, you may complain to the Nigeria Data Protection Commission (NDPC).

Traffic between your browser and the shop is encrypted. Access to your data is enforced at the database level, so one customer cannot read another's orders. Card details never reach our systems. No system is perfectly secure, but if a breach affects your rights we will notify you and the NDPC as required.

The shop is not intended for children under 18, and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it.

If we change this policy we will update the date at the top of this page. Material changes will be communicated to you directly where the law requires it.